The best way to get a pod order is download the Virgin Connect app, from here do a scan. Devolo WiFi 6 Repeater 3000: Best mid-range Wi-Fi 6 extender. You need to use the VM Connect app to identify the need for Pods. QuickStart, set up and connections. We're here to help. If that doesn’t do the job, we’ll send you up to a total of 3. --------------------. It would be great if anybody could tell me where I could purchase a Virgin Media Wifi-Booster please! Thank you! Answered! Go to Answer. Tap Optimise WiFi now if an option. Our new mesh WiFi Pods plug into any normal three-pin socket in your house, and work using mesh WiFi technology instead of your electrical wiring. -. I made the test with the app in 2 rooms of my flat and the signal is really poor . (note: the coaxial cable will need to be unscrewed). So if you're using a third party router it's better you find a mesh network that is compatible or you just get a complete mesh network instead not try and mix and match. For more help on connecting a device to a WiFi network see our guide on connecting devices. Hi @Cabo55 . It will extend the reach of your home Wi-Fi and provide a stronger, more reliable connection for all your devices. This will connect the two devices together. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage. Once inside this menu, look for an option that says something like “Enable Wireless”, “Enable Wi-Fi”, or “Connect to Network”. Virgin Media Support. Follow the instructions provided to set up your booster. . Will any WiFi booster work with Virgin Media? If you have a Virgin Media broadband package, it’s up to you. This wi-fi booster is excellent. SpeedIf everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Stay safe online. Optimisation complete, Tap Rescan room, Tap Start Scan. This means you can set up multiple gateway pods by connecting them directly together via Ethernet to deliver the fastest possible performance to your devices. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Virgin Media;. 1. If you’ve got a mesh WiFi Pod, but your Virgin Media Connect app confirms that your download speeds are still lower than 30Mbps in every room, you’ll be eligible for up to two additional mesh WiFi Pods. Sorry to hear of this advice on your previous call, we'd like to re-confirm if you're on our 1Gig fibre the WiFi Max service can be added to your package free of charge, exactly as carl_pearce advised above. - or just wait here for a VM person to respond in a day or two and they will sort the first one for you. But, when I tried to scan the booster sticker as per instructions it wouldn’t scan barcode. Best for super fast connections – Netgear orbi RBK852: £599. WiFi Booster Virgin. Switch on the Wi-Fi booster and wait for a light indicating that it’s working. WiFi hotspots. Allow at least a metre of clearance for best performance. Tap the slider to allow devices to join the network. Domain Name Server (DNS) Address radio button: • Get Automatically from ISP. Can someone look into this please. Connect again using this sequence _____ Disconnect all cables from your new router (or Mesh first unit) and unplug it. Try rebooting your router. The white power light will come on and the arrows will be flashing amber or red. My Virgin Media App. Plug a Larger WiFi. Got new router , used the app and next to router 217Mb, in office 11. I’ve been unable to connect this Wi-Fi booster - the WPS button doesn’t pick up our virgin media broadband and the 192. on 27-03-2023 10:41. 8. TV on the go. Instead, it has to do with your router and the security you have configured on your own local devices. Wi-Fi boosters are perfect if you have connection problem areas around your home. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. WiFi booster not working. Good Morning , I can see in this area that is complicated to order a booster or extra hub . uk. Scan complete, Tap continue. I would like to return my wifi booster as it serves no purpose, the only thing I can see it do is kick the fan in and wake me up. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHow to set up a Virgin Media Hub. Can someone look into this please. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. How to improve WiFi signal. I need to get a booster but I cannot figure out how to - 5181384. You can only order one at a time if they are needed and can have a maximum of three. Take control using the Connect app. As mentioned by @Tudor it's probably best to factory reset it and try the setup again as it may still be locked to your old BT network. Hi John, really at my whist end and very annoyed trying to fix my wireless issues with no support from Virginmedia, my Virgin connect app will not connect now. Just simply want to get a free wifi pod but cannot find how!! Help site says run the home test using the app - done that but it says the service is great!! All rather time consuming and annoying for a new c. Get the Hub ready by connecting the wires. Virgin Media WiFi Guarantee includes a Smart WiFi Pod, plus up to two additional pods and a technician visit if needed, to ensure customers get a minimum speed of 30Mb in every room for an. However the app doesn't suggest a booster and I can't find a way to order one. Super Hub 1, 2 or 2ac. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. One of the easiest ways to boost your WiFi signal is to rethink where you place your router. If the Connect App cannot improve signal strength, it will suggest using a wireless booster. Keep your router upright, with the front lights facing into the room. Best JeffIf you’re having problems with our broadband connection, visit our improve WiFi connection page. In this video I show the speeds delivered by the Hub 4, on ethernet (hard wired) vs wifi. 4 minutes ago. I know sometime has passed since the last post but I was in a similar situation after having my hub 4 replaced with the hub 5. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. Pod not connecting. 1 ACCEPTED SOLUTION. How do I order a wifi booster/pod? I have no/limited signal on the one side of my house. 1) A reliable working connection that doesn't report "wifi connected, no internet", or. If the scan picks up that you need a pod it will allow you to order some. How do I get devices in that room to connect to the booster instead? Thanks in advanceGo to solution. Follow the simple steps below for the WiFi Boosters' manual pairing process. I do not want the device on my. When connected to router via 2. The Virgin Media Connect app is the control unit for your WiFi. Virgin Media Connect app for the Hub 3 lets you scan your home for WiFi signals from each room. 5. First, check that your device is running the latest software as this might be causing the issue. Networking and WiFi. I have both Virgin and o2 volt contracts, any help greatly appreciated . Hi, I was supplied with a pair of WiFi boosters by Virgin a number of years ago but they now appear to have given up the ghost. . I want to add a mesh wifi solution, nothing fancy just something like a. Eligible customers can receive 1 WiFi Booster per customer, available via the app. Connect the coaxial cable. Wi-Fi boosters can help with those wireless signal dead zones around your home. Keep your router upright, with the front lights facing into the room. What is a WiFi Booster Virgin. Plug the cables into the Hub. Please let me - 5181455. Just simply want to get a free wifi pod but cannot find how!! Help site says run the home test using the app - done that but it says the service is great!! All rather time consuming and annoying for a new c. Joining in. on 12-05-2023 09:36. Forum Team. Connect your devices to your WiFi, find or reset your WiFi name and password. You can call in to order them if you want to go ahead - or a VM person will respond on here in a day or two. Smart Wi-Fi Pod Support. For more help on connecting a device to a WiFi network see our guide on connecting devices. Virgin booster setup is an easy way to increase the range of your Wi-Fi connection. We have three different kits to choose from, depending on what you’re after, and they’re available from just £35 plus £7 p&p. 5. Tap Optimise WiFi now if an option. 4. I ordered by my expenses wi-fi extender tp-link brand device cheap ~20£. SpeedI have just received and sucessfully installed the Hub 5. john. Wi-Fi boosters are perfect if you have connection problem areas around your home. Hello, I recently upgraded to gigabit fibre with a Hub5 modem, and was told that if there are any areas of my house that have under 30mbps connection then I'm eligible for a free WiFi booster pod. Most houses have weak wifi areas – back bedrooms, extensions, attics etc. Take the smaller one first-time and plug it into one mains socket, next to the Wheel. Virgin Media help and support. Recycle or return your kit. Our Intelligent WiFi helps to make sure your gadgets connect to the best network. Don’t worry if you have our new Hub 5x – exciting things are coming soon. Switch on at the mains socket. This allows the modem to select the best Wi-Fi channel. Reposition your router. • While connect to WiFi, Tap I’m ready. Simply plug a booster in where the wireless signal is weak and it’ll take the wireless signal from the Hub, boost it, and retransmit the signal out to all your wireless devices, increasing the range. Some customers will get this “ at no extra costHi all, I’ve just set up my VM WiFi booster, it works perfectly, but can I use the Ethernet port on top to connect to my PS4, and if so how?Re: Wi-Fi booster required. My issue is that every time I go into the connect app it shows both the wifi booster and the wifi pod and there is a. For iOS: Go to Settings > Cellular > Personal Hotspot. WiFi boosters are the most popular solution in areas where internet is not reliable within the home. If not free to you… you will be charged £8/month for up to 3 pods (note - BT charge £10/mo for their whole home wifi solution). Last Friday virgin media was down in our area, the internet is now back on but the pod no longer works. The mesh wifi pods now come with a speed guarantee . TalkTalk Wi-Fi booster. Price when reviewed: £90 | Check price at Amazon The WiFi 6 Repeater 3000 gives you a step-up in speed from the entry-level Wi-Fi. Enter the IP address into a web browser an log into your Virgin Media router. Plug the router's power cable back into the outlet. The app scan should be something along the below lines; • Tap Start the scan. Virgin TV 360. 2 Connect the Booster to your Hub using the Ethernet cable provided. on 10-10-2022 10:20. The RSSI value will be green (good), amber (poor), or red (very poor) to. The first thing to be aware of is you need to be connected to your Home WiFi in order for the app to connect to the Hub. Connect your devices to your WiFi, find or reset your WiFi name and password. Reset Hub password. It’s a bit of magic in your pocket that lets you connect to. The honest truth is: no, Virgin WiFi does not have weak security. including how to order online via My Virgin Media or through the Connect app. Broadband wifi boosters. . The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your household needs every day. If this still doesn't help, try clearing the data within the Connect App. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. Click on the Wireless Network Settings option. The D-Link Eagle Pro AI E15 is a plug-in Wi-Fi extender that uses AI to steer data to the least used channels. The pods are only free for volt customers and 1gig service. If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Hi @Bexdcr17, Thank you for your post and welcome to our community forums. 1. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. The Virgin Media Connect app is the control unit for your WiFi that helps keep you connected, and it’s available to anyone with a Hub 3, 4, 5 or Hub 5X. If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point or (4), A combination of. Tap Device Health. Reasons to use a Wi-Fi booster . Hey aesop0, Welcome to the community and thanks for taking the time to post here on the forums. Stay safe online. Unfortunately the other end. If so, Tap Optimise. A video I watched on YouTube had the Hub 5 linked to the first Deco which was then connected to the switch with the other 2 Deco units. As jbrennand has stated (thank you as always) depending on the package you're on, they're either free of £8 per month. If you reboot your modem it will automatically select the most appropriate channel for you. This is a free download that users can install on their mobile devices, and allows them to test the strength of their Wi. 4 Change WiFi ChannelsConnecting your V6 or TiVo box to your Virgin Media Hub is a piece of cake. 4GHz Wi-Fi signal to the 2. For iOS: Go to Settings > Cellular > Personal Hotspot. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. They are free if you are on the Gig1. Previous Wi-Fi boosters from Virgin were the older style powerline ones that used the house's Ethernet connection, but these ones seem more like the home mesh systems that are being sold, and since it is still connected to the Superhub 3. 4) Connect your router or mesh master unit to the VM hub with an Ethernet cable, Cat5e or Cat6, any higher specification is a waste of money. Hold that button down: Once you’ve located the reset button, hold it down for 10 seconds. Press and hold the WPS/Virgin Media button on the hub for 12 seconds, then release the button after the lights start blinking. It will improve your WiFi coverage but won't improve the speed you get to your hub. See their signal strength, know which of your devices are. Account - Cable. During this time, you will see the central LED flash green. WiFi hotspots. 0. Hi, I’ve been trying to order a Virgin Media wifi booster on the Virgin Connect app and within my account, but just keep being sent round in circles. Do NOT reboot the Hub, just let it do it's thing. You’ll find this on the base of the Hub unless you’ve changed it. It lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up. Then Start the scan again. You can improve the quality of your wireless connection by boosting its strength with a virgin Wi-Fi booster. Free 2 Hour CLick & Collect Now Available!Remember, our WiFi Pods and the Connect app only work with the Hub 3, Hub 4 or Hub 5. Here's how you can improve your WiFi signal in your home and if required order a WiFi booster using the Virgin Media Connect app. Account - Mobile. Switch your router on now and make sure it’s fully initialised (leave 5-10 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). If it’s not a technical issue you need help with then we’re here to support you on. I struggled for two days and communication with VM team didn't take me far. Wait 2 mintues for Scan. There are two Boosters in your pack. The agent said to use the virgin media connect app which I have and recommends a pod which i cannot order from the app. I’ve done a few speed tests now and - 5158392. Think of the Hub as a radio and Wi-Fi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices, etc. Step 1. Easy to set up. Wait 2 mintues for Scan. Please can you try the below steps usng the Connect the app:-. As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. Place the booster in a central location for optimal coverage. Reply. We’re so confident in this technology that we’ve launched. Simply connect your devices to the Hub and the Wi-Fi extender will handle the rest. If you’ve got a mesh WiFi Pod, but your Virgin Media Connect app confirms that your download speeds are still lower than 30Mbps in every room, you’ll be eligible for up to two additional mesh WiFi Pods. Options. css"> <iframe aria-hidden="true" title="GTM" src=". I had my broadband set up last week and am trying to get hold of virgin to request a booster as my package offered up to 3 or 4, I can't seem to get through via phone or email so wondering if I can get help here. To connect a device to your phone’s WiFi hotspot, the process is the same as connecting to any other Wi-Fi network. Don’t worry if you have our new Hub 5x – exciting things are coming soon. The connection light will flash orange, then red as initial set up takes place. 2. 📩. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. The pod should start to blink whilst it communicates with your router. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. The home scan feature. Connect again using this sequence _____ Disconnect all cables from your new router (or Mesh first unit) and unplug it. This can often help to re-establish the connection. While connect to WiFi, Tap I’m ready. Phone. The 2. If so, Tap Optimise. 0, as part of Virgin's wireless network, these pods seem ideal as a simple "plug in and get set up" style. The best way to see if your booster is working, is to connect via an ethernet cable to the booster itself, if working, you'll see. However I know that it’s not as it’s very slow and keeps. Here are three things you can try: 1. I have lodged a complaint on the website who have replied and asked me for 28 days to sort out my problems, if not fixed will terminate my contract. The pods can only be sent out one at a time too. You need to use the Connect app to perform the Home Scan in the area where the signal is low (est) . With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. Tap Start the scan. Click this option and select your Wi-Fi network from the list of available networks that appears onscreen. Instead, it has to do with your router and the security you have configured on your own local devices. Just hook up an adaptor to your Virgin Media Hub to help you get a. I did figure it out so I thought about making this short video which may help you. The best way to get a pod order is download the Virgin Connect app, from here do a scan. One of the easiest ways to boost your WiFi signal is to rethink where you place your router. Hello, My internet connection keeps dropping when on Teams calls in my office which is at the back of the house. My Virgin Media App. Firstly, place the pod into a mains socket as close to the router as possible (in the same room). Here are 10 very quick and simple ways to boost WiFi signal and improve the reliability of the connection between router and device. Manage Your Account. . 35 Comments. Single-band uses only one frequency to send and receive data from the router. Don’t keep your router in a cabinet, keep it out in the open so the signal is free to roam. Set up a guest network. You will find my PM in the top right corner of the page in your Inbox. Stream from Virgin Media. The app now asks you to enter the password for your router’s 2. Tap Start the scan. Wireless repeaters . Virgin Media has announced two upgrades designed to boost Wi-Fi signal throughout your home for those struggling with dead zones not reached by their router. Best for speed: Devolo WiFi 6 Repeater 5400 – check price. The SSIDs must be the same and broadcast enabled. Download the free Connect app for Android devices. Hi hope all is well. . Start the Scan (do this in every room) Scan complete. Here are 10 very quick and simple ways to boost WiFi signal and improve the reliability of the connection between router and device. . After an lights have flashed on, connect the Booster to. Joining in. Link the Stream box to your wifi network – Once it’s on, follow the onscreen instructions to pair the Stream box to your Virgin broadband wifi. Although it's quite compact, it still has a gigabit Ethernet port for connected wired. My Virgin Media App. 4GHz) - this often helps Hub users get better wifi performance - so its worth trying - but its still no substitute for getting better kit 🙂----- NOW -----Mobile Your Account. Do: use the Connect app to run a super-intelligent WiFi home scan. Wait 2 mintues for Scan. Multiple broadband speed tests over time can show if and when speed fluctuates. Press the button on the booster and the hub. 4GHz WiFi. The best times to game online or make big downloads, for example, would be when connection is fastest. After an lights have flashed on, connect the Booster to the Pivot, using the Ethernet cable provided. The new wifi pods are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8 a month. This makes it best for gadgets nearer your Hub or Booster. Leave the pod for around. Video guide prepared by Luqman Khanis with how to self install virgin media pod. 0c9821507a37ee02. Once the setup is complete, your WiFi signal will now extend to cover a larger area. Step 3. Hi @FionaH300 . Easy to set up. My issue is that every time I go into the connect app it shows both the wifi booster and the wifi pod and there is a. The closer you are, the better the signal. The Connect app lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up your connection all around the house, and pause WiFi to any device when you need to – perfect for when it’s the kids’ bedtime. An Ethernet cable – The. Broadband, TV and Landline offers. If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3). Considering I pay for this monthly not very good service. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. . Set the booster back to its initial settings as per the manual. The Virgin Media Connect app is the control unit for your WiFi. Stay safe online. Channel Optimisation must be left on. 3 Plug the larger Booster into a mains socket in the same room and switch on. I do not work for VM. Adduxi. . The white power light will come on and the arrows will be flashing amber or red. Watch more home network Wi-. Hmm. Shop Broadband, TV and Landline Offers Broadband Deals It can take up to 14 days for Volt benefits/speed boosts to kick in. I got a pair of virgin media boosters , the one is connected to the router and the other is upstairs as the signal was bad there. Just joined. Step 3) Choose “2. If any room receives less than 30Mbps download speeds a customer can then contact Virgin Media to request a second WiFi Pod booster. Virgin Media; My Virgin Media; Shop; Help;. . Looking at the amount you are paying it's possible that you are on the now obsolete Ultimate Oomph package so the new pods would be free. Then directs me to sign up for max for £8/month to get a pod. Put the VM Hub into modem mode (see VM website for “how to” details) and wait for the base light to turn magenta/purple (on a Hub3 - but not on a Hub4!). I've done the scan via the Virgin connect app, and the top room of my house achieves only 20mbps. Tuning in. I require a booster for our wifi router but am having trouble ordering one and being this time of year the phones are very difficult to get through on. The Passphrases of the SSIDs must match. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Think of the Hub as a radio and Wi-Fi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices, etc. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Help with Volt. Best done from a wired connection. Joining in. Can someone help please? ThanksHi Peter, Thank you for your post, sorry to hear you are facing WiFi issues with your 2nd TV which doesn't seem to be always getting a great connection, I was able to locate you on our system and can see you already have our WiFi Max which as advised gives you access to up to 3 Pod required and a guaranteed minimum 20 mbps Via WiFi. thanks!Hi Rainbows84, Thanks for posting, and welcome to our Community Forums! I'm sorry to hear you're experiencing some problems with your Wi-Fi Pod after a Hub reset. Phone. Back a step. Scan complete, Tap continue. 1 ACCEPTED SOLUTION. Add the details to your laptop’s WiFi settings, and you’re good to go.